Shipping policy

Last updated: July 30, 2026

ASIA'NOBLE ships handcrafted jewelry to supported destinations worldwide. We aim to make international delivery clear, reliable, and as free from unexpected charges as possible.

This Shipping Policy applies to orders placed through ASIA'NOBLE, operated by HOBO HK CO., LIMITED.

1. Order Processing

Most orders are prepared and dispatched within 2–4 business days after payment has been successfully confirmed.

Personalized pieces, special-size requests, pre-order items, limited-batch designs, or products requiring additional hand-finishing may need more preparation time. Where applicable, the estimated preparation time will be stated on the product page or communicated by email.

Business days do not include weekends or public holidays.

If an unexpected delay materially affects your order, our customer service team will contact you using the email address provided at checkout.

2. Shipping Destinations

We ship to supported destinations worldwide.

Available shipping services may vary depending on the destination, local delivery conditions, customs requirements, carrier availability, and applicable shipping restrictions.

If we are unable to ship an order to the address provided, we will contact you before dispatch and arrange an appropriate solution.

3. Shipping Costs

Orders with a qualifying merchandise subtotal of USD $79 or more (calculated after any discounts, before shipping and taxes) receive free standard shipping.

Orders below USD $79 are generally charged USD $5.99 for standard shipping.

Any available express shipping, remote-area surcharge, or other special delivery charge will be displayed at checkout before payment is completed.

Final shipping eligibility and charges are calculated at checkout.

4. Estimated Delivery Times

The estimated delivery times below are calculated from the date your order is placed, and include both order preparation (see Section 1) and international transit:

United States and Europe: approximately 9–16 business days
Other supported destinations: approximately 9–20 business days

These timeframes are estimates rather than guaranteed delivery dates.

Delivery may take longer because of customs processing, local carrier operations, public holidays, severe weather, high-volume periods, transportation disruption, security inspections, or other circumstances outside our reasonable control.

Christmas 2026. For the best chance of delivery before 25 December 2026, we recommend placing standard-size orders by 30 November 2026 for the United States and Europe, and by 20 November 2026 for other supported destinations. These are recommendations rather than guaranteed delivery dates.

5. Customs Duties and Import Taxes

For most supported destinations, ASIA'NOBLE uses Delivered Duty Paid (DDP) or an equivalent duty-prepaid shipping service whenever available.

Under these arrangements, applicable import duties and taxes are paid or prepaid by ASIA'NOBLE through our shipping partners. Customers will therefore not normally be asked to pay additional customs duties or import taxes when the parcel is delivered.

However, customs rules and import procedures vary between countries and regions. DDP or duty-prepaid service may not be available for every destination or every shipment.

In exceptional circumstances, local customs authorities or delivery partners may impose additional import duties, taxes, customs clearance charges, storage fees, handling fees, remote-area fees, or other charges that could not reasonably be prepaid or controlled by ASIA'NOBLE.

Any such exceptional charges required under the destination country’s local laws, regulations, or customs procedures will be the customer’s responsibility.

If a carrier or customs authority requests an unexpected customs payment, please contact us before making payment whenever reasonably possible. Include your order number and a copy or photograph of the official payment notice so that we can review whether the charge was intended to be covered by our shipping arrangement.

6. Order Tracking

Once your order has been dispatched, a shipping confirmation containing tracking information will be sent to the email address provided at checkout.

Tracking information may take a short period to appear in the carrier’s system after the shipping confirmation has been issued.

Customers are responsible for monitoring tracking updates and responding promptly to any delivery or customs requests from the carrier.

7. Shipping Address Accuracy

Please check your name, shipping address, postal code, telephone number, and email address carefully before completing your order.

Contact us as soon as possible if any information needs to be corrected. We will try to assist, but we cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Asia Noble Studio is not responsible for delivery failures or additional costs caused by an incorrect, incomplete, or outdated address supplied by the customer.

8. Delivery Attempts, Unclaimed Parcels and Refused Delivery

Customers are responsible for being available to receive the parcel and for following any reasonable instructions issued by the local carrier.

If a parcel is returned because of an incorrect address, repeated unsuccessful delivery attempts, failure to collect the parcel, failure to provide required customs information, or refusal of delivery without an accepted reason, any applicable return shipping, redelivery, customs, storage, or handling costs may be deducted from the refund where permitted by law.

A refund can only be considered after the returned parcel has been received and inspected by ASIA'NOBLE.

9. Delayed or Missing Parcels

International delivery delays can occasionally occur even after an order has been dispatched.

If tracking has not updated for an extended period or the parcel has not arrived within a reasonable period after the estimated delivery window, please contact us with your order number.

We will review the tracking information and, where appropriate, open an investigation with the carrier. Carrier investigations may require additional time to complete.

An order will not be treated as permanently lost until the carrier has completed its investigation or formally confirmed the loss.

If the carrier confirms that a parcel has been lost in transit, we will arrange a replacement or a full refund of the affected order.

10. Damaged Parcels or Incorrect Items

If your parcel or item arrives visibly damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include:

Your order number
Clear photographs of the item
Photographs of the outer and inner packaging
A brief description of the issue

Please retain the item and all packaging until we have reviewed the case. Depending on the circumstances, we may arrange a replacement, repair, refund, or another appropriate solution.

11. Customer Support

For questions about shipping, customs, tracking, or delivery, contact:

Email: support@asia-noble.com

Our team typically replies within 36–48 hours. Replies may take slightly longer during weekends, public holidays, or high-volume periods.

12. Policy and Legal Rights

Shipping times, customs procedures, and carrier services may vary by destination.

Nothing in this Shipping Policy limits any mandatory consumer rights that apply under the laws of the customer’s country or region.