Refund policy
Last updated: July 30, 2026
At ASIA'NOBLE, we want every piece to feel considered, comfortable, and right for the person wearing it.
If you are not completely satisfied with an eligible purchase, you may request a return under the conditions below.
This Return & Refund Policy applies to orders placed through ASIA'NOBLE, operated by HOBO HK CO., LIMITED.
1. 30-Day Return Window
You may request a return within 30 calendar days of the date your order was delivered.
A return request must be submitted to support@asia-noble.com before the item is sent back.
Items returned without prior authorization, or sent to an address not provided by our customer service team, may be delayed, refused, or returned to the sender.
1a. Holiday Return Window (2026)
For orders placed between 1 November and 24 December 2026, eligible standard-size items may be returned until 15 January 2027, or within 30 calendar days of delivery, whichever is later.
All other conditions in this policy continue to apply, including prior return authorisation, the condition requirements in Section 2, and the exclusions in Section 3. Customised-size, personalised and made-to-order pieces remain non-returnable under Section 3.
2. Return Eligibility
To qualify for a return, the item must be:
Unworn and unused
Undamaged and unaltered
Free from perfume, cosmetics, perspiration, stains, scratches, or other signs of wear
Returned with its original packaging, accessories, gift box, cards, and other included materials
Accompanied by proof of purchase or the original order number.
You may carefully try on a bracelet for sizing, but the item must remain in resalable condition.
ASIA'NOBLE reserves the right to refuse a return, or to reduce the refundable amount, if an item shows signs of wear, damage, misuse, alteration, or missing components.
3. Non-Returnable Items
The following items are generally not eligible for return:
Personalized or engraved items
Custom-made pieces
Bracelets made to a customized size outside the standard size options listed on the product page
Items altered according to a customer’s individual instructions
Items clearly marked as final sale
Items damaged through improper wear, impact, moisture, chemicals, misuse, or failure to follow the care instructions
Personalized, custom-made, and customized-size items remain eligible for assistance if they arrive damaged, defective, or materially different from the confirmed order.
Requesting a complimentary handwritten message card does not affect the return eligibility of an otherwise eligible item.
This section does not affect any mandatory consumer rights provided by applicable law.
4. How to Request a Return
Email support@asia-noble.com within the applicable return period and include:
Your order number
The item you wish to return
The reason for the return
Clear photographs if the item is damaged, defective, or incorrect
Our team will review the request and provide return instructions and the appropriate return address.
Please do not send a parcel to any address shown on our website, packaging, or business registration information unless our customer service team has specifically confirmed that address for your return.
5. Return Shipping Costs
For returns caused by a change of mind, incorrect size selection, personal preference, or another reason not caused by ASIA'NOBLE, the customer is responsible for the actual return shipping cost.
We strongly recommend using a tracked and adequately protected shipping service. The customer remains responsible for the parcel until it has been delivered to the approved return address.
ASIA'NOBLE does not charge a separate fixed return fee or return handling fee for an eligible standard return.
Original shipping charges, express shipping charges, customs charges, and other delivery-related fees are generally non-refundable, unless the return results from a damaged, defective, or incorrect item, or unless applicable law requires otherwise.
6. Damaged, Defective or Incorrect Items
If an item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Holiday gift exception.
For orders placed between 1 November and 24 December 2026, a fault discovered when the gift is opened may be reported until 10 January 2027, or within 48 hours of delivery, whichever is later. Please still report visible damage to the outer parcel as soon as it is received.
Include your order number and clear photographs of:
The item
The affected area
The external packaging
The internal packaging and shipping label
Do not discard the item or packaging until the case has been reviewed.
If the problem is confirmed to have been caused by ASIA'NOBLE or to have occurred during delivery, we will arrange an appropriate solution. Depending on the circumstances, this may include a repair, a replacement, a prepaid or reimbursed return, a partial refund, or a full refund.
Reasonable return shipping costs for an approved damaged, defective, or incorrect item will be covered by ASIA'NOBLE.
7. Natural Materials and Handmade Variations
Natural stones, jade, pearls, shells, colored-glaze beads, silver, and handmade components may vary slightly in color, pattern, texture, shape, surface detail, or finish.
Minor natural variations and hand-finished characteristics are part of each piece’s individual character and are not normally considered defects.
However, please contact us if you believe the item you received is materially different from the product description or photographs.
8. Return Inspection
Once a return has been received, we will inspect the item and notify you of whether the return has been approved.
Inspection normally takes several business days after the parcel has been delivered to the approved return address.
If a return is rejected or only partially refundable, we will explain the reason and, where appropriate, discuss the available options with you.
9. Refunds
Approved refunds are issued to the original payment method.
We normally process an approved refund within 7-12 business days after the returned item has been received and inspected.
Your bank, card issuer, PayPal, or other payment provider may require additional time to post the refund to your account. This additional processing time is outside our control.
Discounts, promotional offers, and bundle pricing will be recalculated if a partial return means that the remaining items no longer qualify for the original promotion. Any resulting difference may be deducted from the refundable amount where permitted by law.
10. Exchanges
We do not currently offer direct exchanges.
To select a different item or standard size, please return the original eligible item according to this policy and place a new order.
If you need sizing guidance, contact us before returning an item — we will help you review the available options.
11. Order Cancellations
If you need to cancel or change an order, contact support@asia-noble.com as soon as possible.
Standard orders that have not entered processing or been dispatched may be canceled for a full refund.
We cannot guarantee cancellation after preparation or fulfillment has begun. Once an order has been dispatched, it can no longer be canceled and will need to be handled through the return process after delivery.
Personalized, custom-made, and customized-size orders cannot normally be canceled after production or alteration has begun.
12. Refused or Unclaimed Parcels
A refused or unclaimed parcel is not automatically treated as an approved return.
If a parcel is returned to us because of refusal, failure to collect it, an incorrect address, unsuccessful delivery attempts, or failure to provide required customs information, we will review the order after the parcel has been received.
Applicable outbound shipping, return shipping, customs, storage, handling, or carrier charges may be deducted from the refund where permitted by law.
13. Contact and Response Time
For return, refund, cancellation, or order-related assistance, contact:
Email: support@asia-noble.com
Our team typically replies within 36–48 hours. Replies may take slightly longer during weekends, public holidays, or high-volume periods.
14. Mandatory Consumer Rights
This policy explains ASIA'NOBLE’s standard return and refund procedures.
Nothing in this policy excludes, restricts, or replaces any mandatory consumer rights or legal remedies that apply under the laws of the customer’s country or region.